Highway Division

The Town refers pothole damage claims to its insurer who makes a determination whether the Town is responsible for the claim due to negligence in responding to the notice of the pothole. Any appeals are handled by the claimant‚ insurer or by a judicial claim. Potholes are considered to be a normal consequence of the freezing / thaw cycle of New England weather.

We are constantly checking streets for safety issues and pavement conditions in order to plan‚ short term‚ and future paving projects. The Town conducts pavement condition inspections every 3-4 years to develop a plan to address some of the worst roads and extend the life of roads with limited deterioration.

Please call the DPW (781) 942-9092 or (781) 942-9077 and leave your name, phone number and the address of the sidewalk defect, or report the damage through our See Click Fix App.