What does the Highway Division do?
The Highway Division is responsible for the construction, maintenance and repair of all public roadways, catch basins, drainage systems, sidewalks, traffic and street signs. Snowplowing, sanding / salting, and snow removal are also the responsibility of this division.
In addition, they provide daily and preventative maintenance services for over 119 pieces of equipment town-wide. This includes all Police, Fire, School, and all Department of Public Works vehicles and equipment.
- How do I get a pothole fixed?
- Will the Town reimburse me for damage done to my vehicle from running over a pothole?
- How do you decide to pave or re-pave a road?
- How can I get a street or sidewalk repaired?
Call the Highway Division of DPW at (781) 942-9092 or use the See Click Fix App on the Town's website.
The Town refers pothole damage claims to its insurer who makes a determination whether the Town is responsible for the claim due to negligence in responding to the notice of the pothole. Any appeals are handled by the claimant‚ insurer or by a judicial claim. Potholes are considered to be a normal consequence of the freezing / thaw cycle of New England weather.
We are constantly checking streets for safety issues and pavement conditions in order to plan‚ short term‚ and future paving projects. The Town conducts pavement condition inspections every 3-4 years to develop a plan to address some of the worst roads and extend the life of roads with limited deterioration.
Please call the DPW (781) 942-9092 or (781) 942-9077 and leave your name, phone number and the address of the sidewalk defect, or report the damage through our See Click Fix App.