Frequently Asked Questions
How do I get a pothole fixed?
Call the Highway Division of DPW at (781) 942-9092 or use the See Click Fix App on the Town's website.
Will the Town reimburse me for damage done to my vehicle from running over a pothole?
The Town refers pothole damage claims to its insurer who makes a determination whether the Town is responsible for the claim due to negligence in responding to the notice of the pothole. Any appeals are handled by the claimant‚ insurer or by a judicial claim. Potholes are considered to be a normal consequence of the freezing / thaw cycle of New England weather.
What happens when I have an after hours emergency?
Contact the Reading Police Department: Emergency (Nights, Weekends, Holidays)
Police Department 781-944-1212. The police will contact the oncall DPW personnel.
How do you decide to pave or re-pave a road?
We are constantly checking streets for safety issues and pavement conditions in order to plan‚ short term‚ and future paving projects. The Town conducts pavement condition inspections every 3-4 years to develop a plan to address some of the worst roads and extend the life of roads with limited deterioration.
How do I get my street swept?
Street sweeping normally begins in late March/early April each year after the danger of snow has passed and the weather gets mild. With only two (2) sweepers and weather permitting it usually takes 8-10 weeks to complete the Town.
How do I report a missing street sign / stop sign?
Residents can call the Highway Division at (781) 942-9092 or contact the Reading Police Department at 781-944-1212.
Can I push snow from my property onto the sidewalk or street?
No. A Town By-Law restricts this act. Additionally, such action may bring liability if an accident should occur. This also increases the Town's cost for snow operations.
Why is my street not plowed first?
The streets are plowed in a set order to maximize efficiency, expediency and our resources. The main roads are generally treated and plowed first, then the secondary roads and the neighborhoods.
How do I report property damage from a plow truck?
If the damage is not in the Town's, right-of-way, repairs will be made in the spring at a time when manpower and equipment are available. Please use the See Click Fix App.
How can I get a street or sidewalk repaired?
Please call the DPW 781-942-9092 or 781-942-9077 and leave your name, phone number and the address of the sidewalk defect, or report the damage through our See Click Fix App.
Where can I get information on street construction?
Please call the DPW at 781-942-9092 or 781-942-9077 or read the most recent construction notices under our Current Projects.
How do I get a street light that is not working repaired?
Report the address of the light pole or the light pole number (two or three digit number) located on the pole usually within 6-8 feet up from the base) to the Reading Municipal Light Department http://www.rmld.com
How can I get a catch basin cleaned that appears blocked?
Please call the DPW at 781-942-9092 or 781-942-9077 and leave your name, phone number and nearest address or street intersection of the catch basin. Residents can assist Public Works by clearing debris off of catch basin grates, cleaning up debris along the curb in front of their property, and by never putting leaves, grass clippings and other yard waste into a catch basin.
Who should I call if I see someone dumping into a catch basin?
Call the Reading Police Department: 781-944-1212 with the location of the catch basin and, if known, the material that was dumped and other pertinent information. You may also contact the DPW at 781-942-9092 or 781-942-9077.
Who should I call if I notice an oily or dirty discharge from a stormwater outfall?
Please call the DPW at 781-942-9092 or 781-942-9077 and leave the nearest street or area of the stormwater outfall.
How can I help maintain the catch basin cover near my house?
With the fall season upon us and many trees already dropping their leaves, your help with maintenance is beneficial to all. If you have a town catch basin near your property it would be very helpful and benefit everyone if you could help maintain that catch basin by clearing all debris from around this area.